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Terms & Conditions

 

10-Year Limited Warranty 

Subject to the limitations set forth below, NWN, Inc./Westin-Nielsen warrants all furniture it manufactures  to be free from defects in material or workmanship for a period of 10 years from date of invoice, given normal use (eight-hour shifts, five days per week) for the original purchaser. NWN, Inc./Westin-Nielsen will, at its sole option, repair or replace an item free of charge, or provide an allowance for repair of any defective part. This warranty does not apply to damage resulting from other equipment, table bases, storage, accident, misuse, abuse, negligence or instances when original construction has been altered by someone other than NWN, Inc./Westin-Nielsen.

 

No part shall be construed as defective unless a factory inspection has been made. All expenses for packaging and shipment of returned merchandise are the customer’s sole responsibility and shall be paid by them. Written information containing the name of the original customer, the original invoice number, copy of the original purchase order and the exact location and use of the product must be provided.

 

Because of natural variations on materials over which NWN, Inc./Westin-Nielsen has no control, this warranty does not extend to color, grain or texture of wood, leather or upholstery cover. No upholstery materials are  warranted against fading, wearing or for being cut by the customer or others.

 

This warranty is applicable only to those parts actually manufactured by NWN, Inc./Westin-Nielsen. For purchased component parts, we will apply exactly the same warranty that is extended to us by our supplier.

 

All other warranties, expressed or implied, are excluded and NWN, Inc./Westin-Nielsen makes no warranty of merchantability or fitness for any particular purpose. NWN, Inc./Westin-Nielsen shall not be liable for incidental or consequential damages arising from any product defect.


PDQ Program

Many models are available for shipment in 10 working days after we receive fabric for up to 24 seats. Orders desiring “PDQ-Quick Ship” must clearly request “PDQ-Quick-Ship” on the purchase order at the time it is placed with us. There is no additional charge for PDQ-Quick Ship orders, but we do require that they be 100% prepaid.

 

Credit Policy/Terms

For established accounts, credit terms are NET 30 days from invoice date. A 1 ½%  per month or 18% annual finance charge will be assessed on all past due balances. When exceeding the agreed to credit limit, a 50% deposit may be required with the purchase order. Established accounts that do not maintain a prompt pay status will be assigned a Cash Before Shipment requirement.

 

New and non-accredited accounts must enclose a 50% deposit with the purchase order and the balance must be paid prior to shipment and upon notification that the order is ready to ship.

 

All custom orders require a 50% deposit due with order and the balance paid prior to shipment upon notification that the order is ready to ship.

 

Application for credit must be made on the NWN, Inc./Westin-Nielsen credit application form and include four current trade references, plus one bank reference. Please include addresses and fax numbers for all references. Allow a minimum of 30 days for reference checking by mail. Open credit is subject to our credit policies.

 

We will accept payments using Visa and MasterCard. Contact Westin-Nielsen Customer Service for details.

 

TB117/TB 133 language

California Technical Bulletin 117 – Fire Retardancy

All items are manufactured with premium grade polyurethane foam filling which meets California Technical Bulletin #117 and BIFMA x5.7-1991 flammability standards.

 

California Technical Bulletin 133

All Westin-Nielsen chairs can be constructed to be CAL TB 133 compliant. When our chairs are manufactured with a fire barrier layer CAL TB 133, compliance can be achieved with a wide range of commercial fabrics.

 

The additional charge for CAL TB 133 compliant construction is:

-          +15% List extra for all single chair models

-          +20% List extra for all multiple seating, sofa or settee models

 

By using a proper fire barrier, most fabrics will comply with CAL TB 133. Fabric content information for CAL TB 133 orders must be provided at time of order to determine if the proposed upholstery fabric is an exception.

 

If project specific test results are required, the customer will be required to pay any test charges and attendant freight costs. Please contact Westin-Nielsen Customer Service for details.

 

Customers should also be aware that the use of a fire barrier to achieve CAL TB 133 compliance may affect the upholstered appearance and comfort of the product. All chairs constructed with CAL TB 133 compatible components will be labeled with the following:

 

NOTICE

THIS ARTICLE IS MANUFACTURED FOR USE IN PUBLIC OCCUPANCIES AND MEETS THE FLAMMABILITY REQUIREMENTS OF CALIFORNIA BUREAU OF HOME FURNISHINGS TECHNICAL BULLETIN 133.  CARE SHOULD BE EXERCISED NEAR OPEN FLAME OR WITH BURNING CIGARETTES.

 

 

 

Storage/Cancellation/Returns

Storage

If the customer will not accept delivery of merchandise when NWN, Inc./Westin-Nielsen is ready to make shipment, we will transfer the merchandise to storage. Costs for transfer to and from storage, as well as insurance, will be at the customer’s expense. NWN, Inc./Westin-Nielsen  considers such a transfer to be the same as delivery, and will issue an invoice and expect payment at that time. The customer bears the risk of loss or damage during storage.

 

Cancellation and Returns

NWN, Inc./Westin-Nielsen’s acceptance of an order is final. Orders may not be cancelled nor furniture returned without NWN, Inc./Westin-Nielsen’s written approval. NWN, Inc./Westin-Nielsen reserves to its sole judgment when and under what circumstances it will approve a cancellation or a return. Custom orders cannot be cancelled or changed once production has begun.

 

Requests for cancellations or furniture returns should be made in writing to NWN, Inc./Westin-Nielsen. We only approve a request for cancellation or return in writing to the customer, not by phone or email. If an order specifying Customer’s Own Material (COM) is cancelled after the COM has been cut, credit for the COM will not be issued. In the event of any and all cancellations, NWN, Inc./Westin-Nielsen will charge the customer for any portion of the order that has been completed, plus an amount of profit that has been lost on the remaining portion of the order.  NWN, Inc./Westin-Nielsen will be compensated for the full amount of any special materials, fabrics, vinyls or top-grain leathers that NWN, Inc./Westin-Nielsen is required to provide.